Tell us what part you need then we'll take care of the rest.

Online Tracking is now available for air cargo.

UK Free Phone: 0800-0664455

Speak with our parts shipping expert. Mon-Sat 9am-7pm GMT.

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Order Returns and Cancellations

Cancelling your order

Once the order is placed with the US supplier, we can not cancel the order with the supplier. It is your responsibility to ensure any parts are the correct parts for your vehicle before the order is made.

In the unfortunate event of needing to return the item to the supplier, you would need to cover the cost of the return shipping and organise this directly with the supplier. Copies of the original purchase receipts can be provided as we only act as a shipping agent on your behalf of your chosen supplier.

Changing your shipping address

Once the order is placed with the US supplier, we can not change the UK shipping address. It is your responsibility to ensure that the shipping address is correct. You will receive confirmation of this before the order is placed. We will make checks with the UK postcode database to ensure that any typing mistakes are corrected.

When placing an order (you will be asked to agree to the return and cancellation policy):

"I understand and accept that my order can not be cancelled after payment is made, I confirm that parts ordered are the correct fitment for my vehicle, I understand that my shipping address can not be changed after my parts are dispatched, I understand and accept that Perfect Imports are acting as a shipping agent for my order and I will make my own arrangement with the supplier should I need to return any wrong parts to the USA, I understand and accept that Perfect Imports aim to deliver my order within 10 to 14 days starting from when my order arrives at the Airport Facility. I place my order as agreed."